Welcome KACE Kustomer!

--- You have reached the KACE Technical Support User Portal. If you have opened a ticket before please login with your user name (i.e. your email address) below. If your company has never opened a ticket before then please phone or email us to establish your account
From this Portal, customers can:

• Review your Tickets that have been submitted.
• Update Tickets with additional comments or attach log files.
• Change your account details (phone number, password, etc). Click here and then login OR copy link and paste it *after* logging in

For FAQs, Downloads, Documentation and Tutorials please login here http://www.kace.com/support.

Feel free to contact KACE Technical Support at support@kace.com or 888-522-3638 option 2 if additional members of your organization need access to the Portal.

When opening tickets please refer to the support guidelines. Here is an excerpt regarding severity levels:

Severity levels are assigned to each ticket based on the business impact. When submitting a ticket, please assign the appropriate severity level using the definitions below. KACE reserves the right to modify the severity level of a ticket based on the analysis of the particular issue. KACE will notify the customer of modifications to the severity level.